We offer free shipping within UK mainlandPlease note, we have temporarily suspended all International delivery services on our website following the end of Brexit transition.
We endeavour to re-instate these options in the near future, once we have more clarity on costs, freight charges and procedures that may be applicable. We will honour international orders already placed, however there may be delays whilst we look to transition to the new procedures. Please expect to hear from us should you fall into this category.
Shortly after placing an order with us, you will receive a confirmation e-mail to confirm that your order has been received and has been logged on our system. You will not be sent delivery details until your order has been dispatched.
We endeavour to dispatch all small item orders placed before 12pm the same day. You will receive email notification when despatched, this will include your tracking number for your consignment. Small sized item deliveries within the UK will be made by DPD, you will receive an email confirmation with an estimated time of delivery from the courier. If you provide your mobile number when ordering online you will also receive a confirmation text message.
For larger items we use a freight courier. We will notify you prior to despatch and advise a day of delivery. If you have a preferred day you would like delivery to take place on please contact our team to arrange this. Standard delivery is to your door (ground floor) only or kerbside for pallets. Please note, although many of the drivers are very helpful, their contract is to get the items to your home, not inside it.
We can also offer a 'room of choice' service and a 'white glove' service (items assembled and packaging removed). Depending on delivery schedules in your area, there may be a 1-2 week lead time for this service. The courier will contact you directly to discuss delivery dates. This service is available within the UK mainland only. Please note a surcharge will apply - please contact us for details.
We do all that we can to ensure our customers receive their goods as quickly and where possible will have your goods delivered (UK) next day, however we do not offer a guaranteed next day delivery and will not be held responsible for any delays incurred by our courier service. In most cases, goods will be received the next day if ordered before 12pm however this can take up to 2-3 days. If you have not still not received your goods after this time please contact us